1. Who We Are

Express Mobile Locksmith is a 24/7 mobile locksmith service operating in Cleveland, Ohio and surrounding areas, including Lakewood, Parma, Westlake, North Olmsted, Strongsville, and Brooklyn. This policy covers information collected through our website and by phone at (385) 585-5558.

2. Information We Collect

We collect information in the following ways:

● Contact form submissions: full name, phone number, service needed, and any details you choose to include in your message.

● Phone calls: your phone number, the service location, and details of the job needed, so we can dispatch a technician.

● Automatically collected data: basic technical information such as browser type, device type, and pages visited, collected through standard website analytics.

We do not collect payment card details through this website. Payment is handled directly with the technician at the time of service.

3. How We Use Your Information

● To respond to your service request and dispatch a technician to your location

● To confirm appointment details, arrival time, and service pricing

● To follow up regarding a completed job, such as requesting a review

● To improve our website and service based on general visitor patterns

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing of Information

We may share limited information with:

● Technicians or dispatch staff directly involved in fulfilling your service request

● Service providers who help operate our business (such as scheduling or payment processing tools), who are only permitted to use your data to provide that service to us

● Law enforcement or legal authorities, only if required by law

5. Data Retention

We retain customer contact and service information for as long as reasonably necessary for business, accounting, and legal purposes. If you would like your information deleted, you can contact us using the details below.

6. Your Choices

● You may request a copy of the information we hold about you

● You may request correction or deletion of your information

● You may opt out of any follow-up communications (such as review requests) at any time

7. Security

We take reasonable steps to protect the information you provide, but no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for adults arranging locksmith services. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

● Phone: (385) 585-5558

● Service Area: Cleveland, OH and surrounding areas